SmallBizGenius Analysis
Car And Truck Remotes receives mixed feedback, with many customers praising the competitive pricing and fast shipping of their key fobs. However, a significant number of reviewers report issues with programming the remotes and difficulties with the return process, leading to frustration.
Category Breakdown
Scores based on analysis of 96 recent reviews
Programming Issues
4.0/10Many customers report difficulties programming the key fobs, even after taking them to locksmiths or dealerships. Some fobs are reportedly incompatible with certain vehicles, and others simply don't work, leading to wasted time and expense. For example, several reviewers mention that dealerships were unable to program the fobs they purchased.
28 reviews mention thisShipping & Delivery
8.5/10A significant number of reviewers praise the fast shipping and prompt delivery of their orders. Customers appreciate receiving their key fobs quickly, allowing them to address their vehicle access needs efficiently. One reviewer stated, "Shipping was fast remote was exactly what was described."
20 reviews mention thisProduct Quality & Authenticity
7.0/10While some reviewers praise the authentic OEM quality of the key fobs, others report receiving non-functional or incorrect items. Some customers specifically mention receiving fobs that appear to be cheap knockoffs or that are not compatible with their vehicles. For instance, one reviewer received a ring instead of a remote.
20 reviews mention thisPricing & Value
9.0/10Many customers highlight the competitive pricing and significant cost savings compared to dealership prices. Reviewers appreciate the ability to purchase replacement key fobs at a fraction of the cost they would have paid elsewhere. A reviewer mentioned saving "$500 vs going to the dealership."
18 reviews mention thisCustomer Service & Returns
3.0/10Several reviewers express dissatisfaction with customer service, particularly regarding returns and refunds. Customers report inflexible return policies, difficulty obtaining refunds for non-working fobs, and unhelpful or unresponsive customer service representatives. One reviewer stated, "Company won’t respond and won’t refund us."
15 reviews mention thisEase of Programming
7.0/10Some customers find the key fobs easy to program themselves, especially when they have existing working remotes or follow online instructions. However, others struggle with the programming process and require professional assistance from locksmiths or dealerships. One reviewer said, "The fob came and was easy to program and works perfectly."
12 reviews mention thisWebsite Experience
8.0/10Several reviewers found the website user-friendly and easy to navigate, making it simple to find and order the correct key fobs. Customers appreciate the clear product descriptions and the availability of helpful resources. One reviewer said, "User Friendly Web Site for Ordering!"
5 reviews mention thisPros & Cons
What Customers Love
"Probably saved over $500 vs going to the dealership. Thanks!"
"Shipping was fast remote was exactly what was described it came still sealed in factory packaging no cheap Chinese knockoffs."
"Factory OEM fob at great price fast shipping and now programing done at dealer for $ 78, Works fine."
"User Friendly Web Site for Ordering! Great Quality of Products offered for sale! Very Good Pricing! Speed of Delivery!"
"Spoke to a very knowledgeable and kind gentleman that gave me all the information I needed to order the correct part and local locksmith's that could program it."
Common Complaints
"I spent several hundred dollars trying to get someone to program my remote. I was told on thier website that this key was the orignal part for my car, even stated on my invoice. Lies!!No one could program it."
"My refund request was denied because it was outside of their 90 day return window and they refused to provide a store credit or ship me something else as a courtesy."
"We ordered a remote and received a ring. Company won’t respond and won’t refund us."
"They explained to me that many companies like this one sell fobs without advertising that they are only usable on Korean based Genesis vehicles."
"I took the key to Batteries Plus to have the key cut and fob programmed and the tip of the key broke off during the cutting process. The key blank is made out of aluminum instead of brass."
Common Questions About Car And Truck Remotes
Answers derived from customer review patterns
Is Car And Truck Remotes legit and trustworthy?
Car And Truck Remotes has a mixed reputation. While many customers report positive experiences with fast shipping and cost savings, a significant number of reviewers express concerns about product quality, programming difficulties, and inflexible return policies. Some customers have received incorrect or non-functional items and struggled to obtain refunds. It's essential to carefully research compatibility and understand the return policy before making a purchase.
Based on 45 reviewsDoes Car And Truck Remotes have good customer service?
Customer service experiences with Car And Truck Remotes appear to be inconsistent. Some reviewers praise the helpfulness and knowledge of customer service representatives, while others report difficulty contacting the company and resolving issues. Negative reviews often mention unresponsive customer service and a lack of flexibility regarding returns and refunds. This inconsistency makes it difficult to definitively assess the quality of their customer service.
Based on 25 reviewsIs Car And Truck Remotes worth it for small business?
Whether Car And Truck Remotes is worth it for small businesses depends on their specific needs and risk tolerance. The potential cost savings are attractive, but the risk of receiving a non-programmable or incompatible fob is a significant concern. Businesses with in-house locksmith services or those comfortable with DIY programming may find the cost savings worthwhile. However, those relying on external locksmiths or dealerships for programming should carefully consider the potential for additional expenses and frustration.
Based on 30 reviewsWhat is Car And Truck Remotes' return policy like?
Car And Truck Remotes' return policy appears to be a source of frustration for many customers. The company has a stated return window, but several reviewers report difficulty obtaining refunds for non-working fobs outside of this timeframe. Customers also mention that the company is inflexible and unwilling to make exceptions, even when the product is clearly defective or incompatible. This inflexibility can lead to negative experiences and dissatisfaction.
Based on 15 reviewsDoes Car And Truck Remotes sell authentic OEM key fobs?
Car And Truck Remotes claims to sell both OEM and aftermarket key fobs. Some reviewers confirm receiving authentic OEM parts, while others suspect they received cheaper knockoffs. It's important to carefully verify the product description and specifications before making a purchase. If authenticity is a primary concern, contacting customer service to confirm the origin of the fob is recommended.
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